i-mate  

On-line Shipping & Return policy

Americas

 

 

Shipping & Return Policy

 

1.       Handsets

1.1. Orders ship same day, submitted before 11:00pm PST

1.2. Orders received after 11:00pm PST will be shipped next business day – we do not ship on weekends.

1.3. Orders ship Monday thru Friday (excluding holidays) Sunday delivery is not available. We cannot ship to PO/APO box addresses.

 

2.       Shipping fees

2.1. FREE ground shipping in continental US (Excluding Puerto Rico, Hawaii and Alaska)

2.1.1. Overnight and 2nd day air is available for an additional fee

 

3.       Shipment Tracking capability

3.1. Shipment tracking is provided by FedEx

 

4.       Exchange & return policy

4.1. 15 Day satisfaction

4.1.1. Customer must contact i-mate at onlinereturns@imate.com within 15 days after date of purchase. (proof of purchase required) After the 15 days customer must contact customer care via on-line chat and request a “Customer 15 day” Return Merchandise Authorization no.

4.1.2. Customer will be emailed a Return Merchandise Authorization no. and an airway bill to their email address with instructions on sending phone back to i-mate online returns within the region where the initial purchase was originally made. RMA no. must be clearly indicated on airway bill for processing.

4.1.3. All returns for exchange and credit to the customers account are subject to review by i-mate to verify the handset has not been damaged, made inoperable or missing parts while in customer’s possession. Satisfaction Guarantee policy is void for the following reasons:

4.1.3.1.              Phone is deemed by i-mate to have been damaged, made inoperable or missing parts or one of the following criteria which include but are not limited to:

·         Handset being dropped

·         Broken LCD

·         Water damage

·         Missing original packaging

·         Missing Handset

·         Missing battery

·         Missing manual & CD ROM

·         Missing Stylus

·         Missing USB sync cable

·         Missing Charger

4.1.4. Return Documentation

4.1.4.1.              All devices must be returned in like NEW condition, including all manuals, accessories and packaging. In the event return handset is not received in like new condition, I-mate reserves the right to discount from credit or refund being requested the cost of replacement of the accessories in the box, inclusive of a 10% re-stocking fee.

4.1.4.2.              i-mate will notify customer within 48hrs status of their return via email.

4.1.4.3.              Upon notification by i-mate to customer requesting further clarification on item being returned and customer does not reply within 48 hours, i-mate reserves the right to return handset to customer and terminate return.

4.1.4.4.              Once handset has been received and deemed a valid return in compliance with like NEW condition and without customer damage, i-mate will process customer refund to credit card used in process payment only.

4.2. Warranties

4.2.1. Ultimate 6150/8150/8502/9502 include a 2 year warranty against manufacturer defect.

4.2.2. Accessories include 1 year warranty against manufacturer defects

4.3. Warranty processing

4.3.1. Warranty claims for our devices can be processed via your i-mate.com account.

4.3.2. Contact your i-mate online Customer Care Representative (CCR), provide a detail description of the problem you are having, our i-mate CCR will do as much as possible to troubleshoot and resolve the handset problem you are having.

4.3.3. In the event we cannot resolve your problem, the i-mate CCR will issue you an RMA and provide instructions on where to send your i-mate handset for repair or replacement.

 

5.       Shipment refusal

5.1. Products returned to i-mate by the shipper for reasons of refusal will be subject to a 10% restocking fee of the original purchase price and the balance reimbursed to your credit card.

 

6.       Shipment errors

6.1. In case of receipt of the wrong product ordered, notification will be required directly to i-mate at   onlinesales@imate.com  We will confirm and correct our mistake at no cost to you. In the unlikely event where the product is no longer available we will help you select an alternative device or credit your account.

6.2. In the event you receive more products than your original order, please notify us at onlinesales@imate.com and return the additional quantity. Please notify us within 7 days or we will proceed to bill you for the unreturned overage.

 

7.       Damaged in shipping

7.1. If your shipment arrives damaged due to transportation, we will replace your product ordered upon return of the damaged product. All product returns must follow our exchange and return policy